Emery Air
  • 29-Apr-2021 to Until Filled (CST)
  • Rockford, IL, USA
  • Hourly
  • Full Time

Full Benefits


Looking for a customer service representative (CSR) to work a full time position.

Must be willing to work any shift in a 7 day operation, including nights, weekends, and holidays. Shift and Times can vary seasonally.


Customer Service Representative is responsible for:

  • Answering telephones and directing phone calls to appropriate locations
  • Greeting and assisting customers in a courteous and helpful manor, assisting with questions or problems
  • Arrange car rentals and hotel accommodations for customers
  • Preparing and processing customer and company fuel invoices
  • Maintaining secure ramp access
  • Perform daily clerical tasks
  • Coordinate customer / aircraft arrivals and departures
  • Invoicing and billing customers for services rendered


  • Must be 18 years old
  • High School Diploma or equivalent
  • Basic computer skills
  • Must be able to pass a pre-employment drug screen
  • Must be willing to work any shift in a 7 day operation, including nights, weekends and holidays
  • Candidate must be able to clear a fingerprint-based criminal history check in order to obtain and retain credentials necessary for the position. Position specific clearances include but are not limited to FAA, TSA, and Port Authority
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Reliable, punctual attendance is essential function of the position
  • A valid, clear driver's license

Skills and Experience:

  • Strong communication skills
  • Basic computer skills and knowledge of Microsoft Office including Excel, Microsoft Word, and PowerPoint
  • Ability to multi-task
  • Ability to problem solve
  • Good phone etiquette
  • General knowledge of local area, ability to provide directions and recommendations to customers

About the Company:

Located near Chicago, premier Midwest provider of aviation services and support. Growing FBO facility with a "can do spirit" with more than 50 years in aviation with a commitment to our employees and clientele.

If you possess these qualities, we want to speak with you!

Emery Air
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